Any parcels that are returned to sender and need to be re-shipped will be at the cost of the customer.

We hold no liability if you provide us with an incorrect postal address.

We endeavour to get your parcel out as soon as possible however please allow for 24 hours from date of purchase unless pre-ordered. Should you require something urgently please email boo@mooki.com.au and speak to one of our representatives.

Once your order has been placed we are unable to make any changes or cancel your order. If you need to make any changes please contact boo@mooki.com.au immediately.

Mooki will not be held responsible for any customs/tax/duties charged. Any fees of this nature will be the responsibility of the customer.