AUSTRALIA - (NSW, QLD, VIC, ACT, SA, )

STANDARD SHIPPING - $9.99 FLAT RATE ORDERS UNDER $150
FREE SHIPPING - ORDERS OVER $150+

Australia Post Standard Shipping (3-6 business days) with tracking number

EXPRESS SHIPPING - $19.99 FLAT RATE - Australia Post Express Shipping (1-2 business days) with tracking number

AUSTRALIA - (WA, TAS, NT)

STANDARD SHIPPING - $19.99 FLAT RATE ORDERS UNDER $150
FREE SHIPPING - ORDERS OVER $150+

EXPRESS SHIPPING - $29.99 FLAT RATE - Australia Post Express Shipping (1-2 business days) with tracking number

SAME DAY DELIVERY - $25 FLAT RATE - Order before 12PM (business days) and receive your delivery same day between hours of (9AM-9PM)

INTERNATIONAL SHIPPING (REST OF WORLD) 

CALCULATED UPON PAYMENT - Standard International Shipping (10-15 business days) with tracking number

(Please refer to Australia Post's estimated shipping times as this may be affected at the present time.)

Our orders do not require a signature on delivery please make sure the address you order your parcel to has adequate security as we cannot be held responsible for any parcels that are stolen.

Any parcels that are returned to sender and need to be re-shipped will be at the cost of the customer.

We hold no liability if you provide us with an incorrect postal address.

We endeavour to get your parcel out as soon as possible however please allow for 24 hours from date of purchase unless pre-ordered. Should you require something urgently please email boo@mooki.com.au and speak to one of our representatives.

Once your order has been placed we are unable to make any changes or cancel your order. If you need to make any changes please contact boo@mooki.com.au immediately.

Mooki will not be held responsible for any customs/tax/duties charged. Any fees of this nature will be the responsibility of the customer.

At Mooki, we take great pride in the quality of our products. If something isn't quite right, we're here to help.

Change of Mind

We do not offer refunds, exchanges or store credit for change of mind purchases.

This includes if you:

• Ordered the wrong item, colour or size.
• No longer require the product.
• Found the product elsewhere.
• Changed your mind after placing your order.

Please choose carefully before completing your purchase.

Orders cannot be cancelled or amended once they have been placed, as our warehouse begins processing orders as quickly as possible.

Faulty or Damaged Products

If you believe your item is faulty, damaged or incorrect, please contact us at (hello@mooki.com.au) within 7 days of receiving your order.

Please include:

• Your order number.
• A description of the issue.
• Clear photos and/or videos showing the fault.

Depending on the nature of the issue, we may request that the item be returned for assessment before determining the appropriate remedy.

If the product is found to have a manufacturing fault, Mooki will, in accordance with Australian Consumer Law:

• Repair the product;
• Replace the product; or
• Provide a refund where required under the ACL.

We will also cover any reasonable return shipping costs where the item is confirmed to be faulty.

Products Damaged Through Use

Our warranty does not cover damage caused by:

• Accidental damage.
• Misuse or improper care.
• Normal wear and tear.
• General ageing or cosmetic changes through regular use.
• Failure to follow care instructions.

These situations are assessed individually and are not considered manufacturing faults.

30-Day Latch Guarantee

We're proud of our bottles and want every family to feed with confidence.

If your baby does not successfully latch onto your Mooki Baby Bottle, you may return it within 30 days of delivery under our 30-Day Latch Guarantee.

To be eligible:

• Contact us within 30 days of delivery.
• Return the bottle with proof of purchase.
• The customer is responsible for return postage.

Once received and assessed, we'll process your refund.

Sale Items

Items purchased during promotional events, using a discount code, or marked as sale or clearance are considered final sale.

We do not offer refunds, exchanges or store credit on sale items for:

• Change of mind.
• Ordering the incorrect product.
• Selecting the wrong colour or size.
• No longer wanting the item.

Return Shipping

Unless your product is confirmed to be faulty under Australian Consumer Law:

• Customers are responsible for all return shipping costs.
• We recommend using a tracked postage service, as Mooki cannot be responsible for items lost in transit.

Returned-to-Sender Parcels

If your parcel is returned to us due to:

• An incorrect shipping address provided at checkout;
• Failure to collect the parcel; or
• Delivery refusal,

the customer will be responsible for the cost of re-shipping the order.

Refund Processing

Where a refund is approved, it will be processed back to your original payment method.

Please allow approximately 10–15 business days for the return to be received, assessed and processed. Processing times may vary depending on your financial institution.

Need Help?

If you have any questions about your order or believe there is an issue with your product, please contact our Customer Care team by reaching out to (hello@mooki.com.au). We're always happy to help.

We understand that every baby is different and selecting the most suitable bottle for them, can be quite tricky.

That is why, we want to provide you with the ultimate peace of mind with our 30-day latch guarantee to make sure you and baby love our bottle!

If baby isn't latching onto the bottle or you aren't completely satisfied with the bottle, you can return the bottle (Postage costs are the responsibility of the customer) and a refund of your purchase will be issued once our team has received your return at our warehouse.

If you want to claim our 30 day guarantee, please contact us at hello@mooki.com.au by no later than the 30th day from your postage date.