AUSTRALIA WIDE SHIPPING (NSW, QLD, VIC, ACT, WA, SA, TAS, NT)

STANDARD SHIPPING - $10 FLAT RATE - Australia Post Standard Shipping (3-6 business days) with tracking number

EXPRESS SHIPPING - $20 FLAT RATE - Australia Post Express Shipping (1-2 business days) with tracking number

SAME DAY DELIVERY - $25 FLAT RATE - Order before 12PM (business days) and receive your delivery same day between hours of (9AM-9PM)

INTERNATIONAL SHIPPING (REST OF WORLD) 

CALCULATED UPON PAYMENT - Standard International Shipping (10-15 business days) with tracking number

(Please refer to Australia Post's estimated shipping times as this may be affected at the present time.)

Our orders do not require a signature on delivery please make sure the address you order your parcel to has adequate security as we cannot be held responsible for any parcels that are stolen.

Any parcels that are returned to sender and need to be re-shipped will be at the cost of the customer.

We hold no liability if you provide us with an incorrect postal address.

We endeavour to get your parcel out as soon as possible however please allow for 24 hours from date of purchase unless pre-ordered. Should you require something urgently please email boo@mooki.com.au and speak to one of our representatives.

Once your order has been placed we are unable to make any changes or cancel your order. If you need to make any changes please contact boo@mooki.com.au immediately.

Mooki will not be held responsible for any customs/tax/duties charged. Any fees of this nature will be the responsibility of the customer.

Once your order has been placed we are unable to make any changes or cancel your order. If you need to make any changes please contact hello@mooki.com.au immediately.

Once your order has departed and is on its way to you, you will receive an email with all of the details, including a tracking number.

Once your order has been placed we are unable to make any changes or cancel your order. If you need to make any changes please contact hello@mooki.com.au immediately.

We accept most major credit and debit cards, paypal & afterpay

Unfortunately due to hygiene reasons, we are not able to provide refunds if you change your mind.

We understand that every baby is different and selecting the most suitable bottle for them, can be quite tricky.

That is why, we want to provide you with the ultimate peace of mind with our 30-day latch guarantee to make sure you and baby love our bottle!

If baby isn't latching onto the bottle or you aren't completely satisfied with the bottle, you can return the bottle (Postage costs are the responsibility of the customer) and a refund of your purchase will be issued once our team has received your return at our warehouse.

If you want to claim our 30 day guarantee, please contact us at hello@mooki.com.au by no later than the 30th day from your postage date.

Should your order be damaged or faulty, we will happily provide an exchange, credit voucher or refund subject to the following conditions;

- Contact is made with Mooki (hello@mooki.com.au) within 7 days of delivery with proof of fault

- Goods are returned within 14 days of delivery

- The goods need to be in the original condition as purchased

- Returned goods are accompanied with a receipt

- The above does not apply to clearance items, which are not returnable. Postage costs are the responsibility of the customer. It is advised to use a tracking number from the Courier/Shipping company to minimise the risk of lost goods. Please allow 10-15 business days from the date of return; for delivery time, receiving, processing and postal return. 

Once an order has been placed, it cannot be changed or cancelled.

Before first use, be sure to clean and place in boiling water for 5 minutes. Pull the nipple through the bottom of the collar until it snaps in place. Screw collar onto the top of the bottle until it feels secure. Assembly is complete and the bottle is ready for feeding. When feeding baby, place cap onto the bottom of the bottle to avoid losing.

Detach brush heads from the handles, clean with warm, soapy water. Place in a bowl of boiled water for 5 minutes and sterilise. Attach brush heads back on handles & it's ready to use!

Check product condition regularly & replace if these products show any signs of damage. Do not store near any sharp objects. Do not use this product for anything other than its intended use. Store in a cool, dry place and avoid direct sunlight.

You can generally find baby bottles in smaller sizes 120ml (4-5 ounces) and larger sizes 240ml (about 8-9 ounces).

Newborns take in only a couple of mls at a time, but babies ramp up their eating quickly, so going straight for the bigger bottles could save you money in the long run.

We have specially designed our baby bottle range to suit all stages, newborn, infant and toddler.

The difference between the round hole teats and cross cut or Y teats is essentially the shape of the opening at the tip of the teat.

Round hole teats have a ‘round hole’. If the bottle is held upside down, milk will drip out without any sucking needed. This is perfect for young babies who have little jaw development as they don’t have to work too hard to get their milk.

Cross cut or Y teats have an opening shaped like a ‘Y’. Unlike the round hole teat, milk is only released when the baby sucks on the teat. The Y cut is perfect for babies as they get older and have stronger jaw muscles. With a Y cut, the baby is able to vary the flow of milk themselves. The harder they suck, the larger the cross cut opening.

Cross cut or Y teats can be used across a wide age range due to the opening being able to expand and contract.

You need to clean and sterilise all bottle parts, teats, collar, lid & bottle. 

Separate all parts of the bottle and pull the teat out of its collar.Use hot water and dishwashing detergent. Clean all areas of the bottle with our No mo’ splash bottle brush, including the thread where the cap screws on.Remove any milk still sitting in the teat or the hole with our No mo’ splash bottle brush. Squeeze hot, soapy water through the teat hole, then do the same with clean water to rinse the teat. Make sure to rinse the bottles and equipment well. Sterilise all parts of the bottle.

There are 3 ways to do this: boiling, steam sterilisation and chemical sterilisation. It is important to note that our bottles are heat resistant up to 110° and if the bottle is exposed to a higher temperature this may cause deformation of the bottle.

If you’re breastfeeding and only need to sterilise a bottle occasionally, the boiling method may be good enough. It’s also cheaper than buying a steam steriliser. If you’re expressing and/or bottle feeding, then a steam steriliser might be the best option.

 Boiling (Heat resistant up to 110°)

Place all the equipment in a large saucepan and cover with tap water. Check there are no air bubbles inside bottles. Place the lid on the saucepan and bring to the boil. Boil for five minutes, making sure that the pot doesn’t boil dry and melt the equipment. Turn off the heat and let it cool. Allow to air dry.

Steriliser (Heat resistant up to 110°)

Electric steam sterilisers are quick and efficient, taking 8 to 12 minutes, plus cooling time. Many steam sterilisers can hold up to six bottles at a time, and have a rack for smaller items such as teats and dummies at the top. Make sure bottles, teats and other equipment are placed with their openings face down.

Chemical

For chemical sterilisation, you will need to use a solution of water and a chemical made specifically for baby bottles, teats and accessories. Follow the directions provided by the manufacturer. Chemical sterilisation may fade the bottle markings over time.

UV Sterilisation (not recommended)

We do not recommend UV Sterilisation as the UV rays can break the bonds within the plastic and cause cracking or discolouration. It reduces the durability of the bottles.

Babies have immature immune systems so they aren’t strong enough to fight off a range of infections. One important way to support them in staying healthy is to reduce the chances of their getting sick in the first place.

Milk is the perfect medium in which bacteria can grow. This is why it’s important to sterilise all feeding equipment and keep formula cold until just before feeding your baby.

Check the following:

The teat is securely inside the teat collar, ensuring that all edges of the silicone teat are overlapping the ring on the top. Check inside the teat collar that the silicone teat is secure on the inside of the ring. Ensure the teat and collar are clean and free from any leftover milk residue. When securing the teat collar on the bottle, ensure that when you twist it on, it is correctly sitting on the threads of the bottle. Don’t over tighten the teat collar, as the extra pressure from inside the bottle can cause it to leak.

It’s normal for your baby’s bottle to become slightly cloudy and stained after some time. Plastic baby bottles tend to become stained with things like:

• ingredients in formula feed
• juice
• foods
• cleaning products that may have artificial colouring in them
• water deposits
• calcium build-up from sterilizing
• use in the dishwasher
• daily use

Staining and cloudiness will not affect the overall performance of your baby’s bottle as long as the bottle itself are in good condition; but there are times, however, when you may want to clean the stains from the bottle and make it look better.

You can try the following methods to clean discoloured bottles:

White vinegar: Soak your baby’s bottles in two equal parts of drinking water and white vinegar, later rinse with cold water. This trick is known to help eliminate stains and odours. Be sure that you thoroughly clean out the bottle after using vinegar in it so that it doesn’t curdle the milk or formula feed you fill it with later.

Baking soda: If your baby is especially fond of juices, you will find this baking soda trick extremely helpful. Put baking soda with warm water in the bottle and clean it with a bottle brush. If you want to get rid of the sour milk smell, you can fill the bottle with warm water and add a teaspoon of baking soda. Let the bottle with the soda solution stand overnight and rinse and wash thoroughly the next day.

Teats take quite a lot of hammering from little gums and teeth, so they need to be changed regularly. We recommend replacing teats every 2-months or at the first sign of any damage or weakness.

How often you change your bottles depends upon the type of bottles you have and how frequently they are being used.

For example, if you use the same bottle 6 times a day you will need to change it more than if you used 6 different bottles throughout the day.

We generally recommend changing PP bottles every 4-6 months

If you see any cracks, chips or breaks, it should be changed immediately.

Signs that your baby is ready to move onto a teat with faster flow:

Does your baby take longer than 20 minutes to finish a feed?

Fall asleep during a feed?

Tug at the teat while feeding?

These are all signs that your baby is ready.

Yes, with use, PP bottles can become cloudy. This does not affect the performance of the bottle, nor does it mean the bottle isn't clean.

Maybe give this a go?

WHITE VINEGAR – Soak bottle in a 50/50 mixture of white vinegar and water, and then rinse with cold water. Many stains will disappear following this procedure, which can also eliminate odours. BAKING SODA – Juice stains may be removed by putting baking soda and warm water in the bottle and cleaning with a bottle brush. To get rid of the sour-milk smell, fill the bottle with warm water, add a teaspoon of baking soda, shake well, and let it stand overnight.

PP is the type of plastic the bottle is made from. It stands for polypropylene.

Yes, they are. Please ensure they are placed on the top rack only and the lid and container are seperated.

Please contact us: hello@mooki.com.au